What is IT Help Desk, Job Description, Certifications and Salary?

The goal is to create value for clients that will help preserve the company’s reputation and business. Information engineers are known to earn higher educational levels when compared to help desk engineers. Additionally, they’re 7.8% more likely to graduate with a Master’s Degree, and 0.3% more likely to earn a Doctoral Degree.

• In general, desk support technicians study at similar levels of education than help desk engineers.
• Browse through our resume examples to identify the best way to word your resume.
• For IT help desk jobs, you could do an intermediate or advanced apprenticeship in IT support, or an infrastructure technician advanced apprenticeship.
• Additionally, a senior infrastructure engineer has the authority to make decisions, train and supervise junior engineers, establish goals and timelines, provide technical support, and implement policies and guidelines.

Now, we’ll look at senior infrastructure engineers, who generally average a higher pay when compared to help desk engineers annual salary. Additionally, information engineers earn a higher salary in the technology industry compared to other industries. Additionally, help desk engineers earn an average salary of $67,498 in the finance industry. IT certifications in support can vary between college courses and apprenticeships. Support engineers often learn on the job and cater services to specific businesses, software, and hardware.

Browse All IT – All Jobs by Salary Level

A Help desk technician provides technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware, and software. A help desk technician responds to customer queries to provide technical assistance. On average, desk support technicians earn a lower salary than help desk engineers. There are industries that support higher salaries in each profession respectively. Interestingly enough, desk support technicians earn the most pay in the technology industry with an average salary of $50,316.

Furthermore, 6.3% earned their master’s degrees before becoming a https://remotemode.net/. While it’s true that most help desk engineers have a college degree, it’s generally possible to become one with only a high school degree. In fact, one out of every six help desk engineers did not spend the extra money to attend college. Windows Server, 5%Received experience networking computers in a domain environment, working with Windows server 2003, and 2008. Technical Support, 6%Organize, prioritize and assist with daily technical support in organizations with different support requirements. Troubleshoot, 8%Maintain and troubleshoot end user applications including Microsoft Office Suite, QuickBooks, GMED, and various other third party applications.

Alternative Careers and Similar Jobs to a Help Desk Technician

Upgraded backup systems, disaster recovery plans, managed server moves, upgrades and changes. Vet application defects with leadership team and work closely with QA and Development Teams to resolve application issues. help desk engineer Maintain NAS, SAN storage systems, Windows & Linux servers, network and cloud administration. Served as Senior support to over 300 end users in a primarily Windows XP/ Active Directory /Exchange Environment.

• At our Frankfurt office you can enjoy 24 days of vacation per year, and every 2 years you get 1 more .
• Worked with hardware vendors for warranty parts replacements of desktops, laptops and tablet PCs.
• Many businesses are continuing to expand their operations and need to invest in technology in order to support this growth.
• Help desk engineers and desk support technicians both include similar skills like “troubleshoot,” “help-desk support,” and “technical support” on their resumes.
• A service desk engineer typically works multiple shifts during a month.

They allow businesses to track and identify issues and resolve underlying problems. IT help desk software is also used in order to streamline the ticketing process. This means customers are given automated ticketing to ensure their query is directed to the right help desk support engineer. Most of the resumes exhibit a bachelor’s degree in Computer Science or information systems.

Similar Jobs to Help Desk Engineer

This means customer requests are handled more quickly and efficiently. Nowadays, IT help desk support engineers rely on advanced software in order to speed up the ticketing process. Your employees are at the heart of your business and one of your greatest assets. Productivity barriers that hinder their effectiveness must be addressed.

Typically, smartsourced help desk representatives don’t get the opportunity to familiarize themselves with your business, resulting in limited integrating potential in your company and the inability to offer overall business process support. Their primary goal is to get your specific problem resolved as quickly and efficiently as possible. A strong working knowledge of computer systems, hardware, and software.